WATER CARE TROUBLESHOOTING
Cloudy Water
PROBABLE CAUSE:
Dirty filters
Excessive oils or organic matter
Improper sanitizing
Suspended particles or organic matter
Overused or old water
SOLUTIONS:
Clean filters with an appropriate filter cleaner.
Shock the spa with sanitizer.
Add sanitizer as needed.
Adjust pH and/or alkalinity to the recommended range using suitable pH/alkalinity regulators.
Run the jet pump(s) and clean filters again with a filter cleaner.
Drain, clean, and refill the spa.
Water Odor
PROBABLE CAUSE:
Excessive organics in water
Improper sanitization
Low pH
SOLUTIONS:
Shock the spa with sanitizer.
Add sanitizer to maintain proper levels.
Adjust pH with a pH increaser to the recommended range.
Drain, clean, and refill the spa.
Chlorine Odor
PROBABLE CAUSE:
High chloramine levels
Low pH
SOLUTIONS:
Shock the spa with sanitizer.
Adjust pH with a pH increaser to the recommended range.
Musty Odor
PROBABLE CAUSE:
Bacteria or algae growth
SOLUTIONS:
Shock the spa with sanitizer.
If the problem is visible or persistent, drain, clean, and refill the spa.
Organic Buildup/Scum Ring Around Spa
PROBABLE CAUSE:
Buildup of oils and dirt
SOLUTIONS:
Wipe off scum with a clean rag.
If severe, drain the spa, use a spa surface protectant after cleaning to guard the shell, and refill the spa.
Algae Growth
PROBABLE CAUSE:
High pH
Low sanitizer level
SOLUTIONS:
Shock the spa with sanitizer.
Adjust pH with a pH decreaser to the recommended range.
Shock the spa again with sanitizer and maintain proper sanitizer levels.
Eye Irritation
PROBABLE CAUSE:
Low pH
Low sanitizer level
SOLUTIONS:
Adjust pH with a pH increaser.
Shock the spa with sanitizer and maintain sanitizer levels.
Skin Irritation/Rash
PROBABLE CAUSE:
Unsanitary water
Free chlorine level above 5 ppm
SOLUTIONS:
Shock the spa with sanitizer and maintain sanitizer levels.
Ensure free chlorine levels drop below 5 ppm before using the spa.
Stains
PROBABLE CAUSE:
Low total alkalinity and/or pH
High iron or copper in source water
SOLUTIONS:
Adjust total alkalinity and/or pH with a pH increaser.
Use a metal inhibitor product to prevent metal buildup.
Scale
PROBABLE CAUSE:
High total alkalinity and/or pH
High calcium content in water
SOLUTIONS:
Adjust total alkalinity and pH with a pH decreaser.
If scale needs removal, drain the spa, scrub off the scale, clean the shell with a spa surface cleaner, and refill the spa.
Add a stain and scale inhibitor and balance water using pH regulators as needed.